Holawild's Privacy Policy

Who we are

At Holawild we are committed to protecting your privacy. Any details which you provide to us from which we can identity you are held and processed lawfully and in accordance with the Data Protection Act 1998. See https://www.legislation.gov.uk/ukpga/1998/29/contents for more information. Holawild will not sell, share or rent this information to others in ways different from what is disclosed within this statement.

PayPal login credentials are not shared with us. Your name, contact number, email address and delivery address may be transferred between us and PayPal. You can read PayPal's Privacy Policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Information that we collect about you

With regard to each of your visits to our site we may automatically collect the following information:-

Technical information including your IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page, and any phone number used to call our Customer Service Team.

Information that we receive from other sources

We use Google Analytics to analyse metrics such as number of visits, demographics, device information and user journey. All data we use within Google Analytics is anonymous. You can read Google's Privacy Policy here: https://support.google.com/analytics/answer/6004245?hl=en

We use address lookup services supplied by PCAPredict so that you can easily provide us with your delivery and billing address. You can read PCAPredict's Privacy Policy here:https://www.pcapredict.com/privacy/

Cookies

What are cookies?

Cookies provide information regarding the computer used by a visitor. We may use Cookies where appropriate to gather information about your computer in order to assist us in improving our website. 

We may gather information about your general internet use by using the Cookie. Where used, these Cookies are downloaded to your computer and stored on the computer's hard drive or smartphone device. Such information will not identify you personally; it is statistical data. This statistical data does not identify personal details whatsoever.

You can decline the use of cookies at any time.

Email Information

We may use your email address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage, you have the right to ask us to stop using your personal data for direct marketing purposes by emailing us at help@holawild.co.uk

You can read our Cookie Policy here

Email and Mailing lists

You have the option to sign up to our email newsletters during the process of placing an order, setting up an account with us, or within the footer of any page of our site. If you opt in to receive newsletters, we use your purchase history and order frequency to personalise and improve your experience on our website and to send you information about relevant products and offers we think you'll love.

You can unsubscribe or change your subscription preferences at any time, either through your account settings page or within emails you receive from us.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters.

We do not sell details of our email subscribers to third parties, nor do we buy mailing lists.

Transactional emails

If you complete a purchase for a product on our website, we may email you with information you have provided us with for the purpose of purchase confirmation, address confirmation or other details we require to communicate to you about your purchase. This information will not be used for marketing purposes.

Who we share information with

We share information with third parties only when strictly necessary. We share your name, contact information and delivery address with our courier when you place your order. We also share your email address and telephone number (if supplied) so that you can be supplied with tracking information regarding your order.

 

Access to your personal information and your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority. 

 

The European Commission provides a platform online dispute regulations (ODC) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

 

Changes to this Privacy Policy

We review our Privacy Policy regularly and the date of the last amendment will be logged here.

 

Last Updated: 09/1/2025

 

The Data Controller

Holawild Ltd